Terms and Conditions

The Illawarra Folk Club Store (IFC Store) website is owned and operated by the Illawarra Folk Club Inc, a non-profit incorporated association in New South Wales, Australia.

Use of this website is subject to these Terms of Use.

Pricing

·         Prices, products and offers include GST

·         All prices are correct at the time of online publication. Prices are subject to change without notice.

·         Any online currency converter is to be used a guide only. All orders will be charged in Australian dollars at the time of dispatch.

·         All items are promoted in good faith to be available at the time of ordering.

·         Unforseen supply problems or unexpected demand may occasionally result in stock being unavailable.

·         We reserve the right to correct any publishing errors.

Payments and use of a third party Payment Gateway Service

Online credit card payments will be processed using a third party payment gateway service run by Directone  who provide a compliant payment gateway service that is used to securely process customer payments. Details about the information they capture and how the service works can be found here.

Delivery Costs

Some large orders and bulky items may require an adjustment to quoted delivery costs. Please email details of the products required for a final freight cost. Alternatively, feel free to submit your order with query and we will contact you to arrange appropriate delivery. You may cancel your order at any time prior to processing.

Australian Delivery

Please note that domestic orders are sent via Australia Post. All Australian orders should include a daytime delivery address and contact details.

Delivery Delays

Unforseen supply problems or unexpected demand may occasionally result in stock being unavailable. Should there be a delay in despatching your order we will contact you immediately to advise you of the reason for the delay. You may cancel such an order at any time prior to processing.

International Ordering

International airmail orders are traceable to the point where they have left Australia. The delivery of these orders are subsequently reliant on overseas postal services.

Returns, Refunds & Exchanges

We will gladly refund, credit or exchange products in original sale condition with an explanation as to why. Send an email to store@illawarrafolkclub.org.au explaining the reasons. All returns are to be sent to:

Illawarra Folk Club Store
c/o PO Box 17
Albion Park,
NSW   2527
Australia

Overseas Returns

Please contact us at store@illawarrafolkclub.org.au prior to returning goods. Where a refund of goods is payable all items are required to be returned by the recipient at their own expense using the same credit card used for the original order. Upon receipt of the returned goods the IFC Store will:

·         Refund the original cost of goods plus the initial delivery charge to the original credit card used to place the order

·         Refund the mutually agreed return postage charges to the same credit card

No goods shall be refunded without prior agreement between the recipient and/or customer and the IFC Store. Please include all return postage receipts. Delivery and packaging charges are not refundable unless as a result of our error. All returns of international deliveries are subject to our International terms and conditions.

Australian Law

There are a number of Australian laws in pertaining to fair trading and privacy including the Trade Practices Act 1974 and the Commonwealth Privacy Act 1988 (with Amendments in 2000). For more information on Australian legislation please visit http://www.scaleplus.law.gov.au/browse.htm. Dispute resolution services are also available in each Australian State and Territory.

Feedback and Complaints Handling Procedure

The IFC Store welcomes feedback and attends to all complaints promptly. Send feedback to store@illawarrafolkclub.org.au